Terms of Service

1. Acceptance of Terms

By accessing and using SkyBox Courier's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

SkyBox Courier provides logistics and courier services including but not limited to:

• Package delivery and shipping services
• Express and standard delivery options
• International shipping solutions
• Package tracking and monitoring
• Bulk shipping services

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information when creating shipments
• Ensure packages comply with local and international shipping regulations
• Pay all applicable fees and charges in a timely manner
• Not ship prohibited or restricted items
• Properly package items to prevent damage during transit

4. Prohibited Items

The following items are strictly prohibited from being shipped through our services:

• Hazardous materials and chemicals
• Weapons, ammunition, and explosives
• Illegal drugs and controlled substances
• Live animals and perishable goods (unless specifically arranged)
• Counterfeit goods and illegal items
• Items that violate intellectual property rights

5. Liability and Insurance

SkyBox Courier's liability for loss or damage to packages is limited to the declared value of the shipment or our standard coverage limits, whichever is lower. We strongly recommend purchasing additional insurance for high-value items. Our liability does not extend to indirect, consequential, or punitive damages.

6. Delivery Policy

Once your package clears customs and is marked Ready in your dashboard, you may schedule a delivery or collect it at our Spanish Town location.

• Timelines: Deliveries within Kingston, St. Andrew, St. Catherine and Portmore are made within 1–2 business days of the scheduled date. Other parishes are delivered within 2–5 business days. Air shipments arrive from our Florida warehouse three times weekly.
• Scheduling: Deliveries are scheduled from your dashboard once a package is Ready. You may reschedule free of charge up to 24 hours before the scheduled delivery date.
• Cost: Delivery, clearance and handling charges are shown per package in your dashboard and again in the order summary before you complete payment. All charges are quoted and billed in Jamaican Dollars (JMD).
• Attempts: We make two delivery attempts. If no one is available to receive the package, it is returned to our office for collection and a further delivery may attract an additional delivery fee.
• Estimates: Delivery times are estimates. Delays may occur due to weather, airline schedules, customs procedures or other circumstances beyond our control. We will make reasonable efforts to deliver within the estimated timeframes and will keep you updated by email and in your dashboard.

7. Refund Policy

Refunds are issued in Jamaican Dollars (JMD) to the original payment method used for the transaction. Full details, including how to request a refund and how long it takes, are set out in our Refund & Cancellation Policy.

• Request a refund by contacting shipit@skyboxja.com or (658) 220-SHIP (7447) within 30 days of the transaction, quoting your tracking number and the transaction reference on your receipt.
• Approved refunds are processed within 5 business days of approval. Depending on your card issuer, funds may take a further 5–10 business days to appear on your statement.
• You are entitled to a refund of charges paid where a package is lost or damaged while in our care, or where you were billed in error or charged twice for the same shipment.
• Compensation for a lost or damaged package is limited to the declared value of the shipment or our standard coverage limits, whichever is lower (see section 5).
• Customs duties, GCT and other statutory charges collected on your behalf and already remitted to the Jamaica Customs Agency are not refundable by us.
• Account credits are non-refundable for cash but remain available for use against future shipments.

8. Cancellation Policy

See our Refund & Cancellation Policy for the full terms.

• A scheduled delivery may be cancelled or rescheduled free of charge up to 24 hours before the scheduled delivery date, from your dashboard or by contacting customer support.
• Cancellations made after a courier has been dispatched may attract the delivery fee for that trip.
• Once a package has been cleared through customs, the clearance, duty and handling charges already incurred cannot be cancelled, but the delivery portion of the charge can be.
• We may cancel a shipment that contains prohibited or restricted items (see section 4). Where we do, charges for services not yet performed are refunded.

9. Payment Terms

All transactions on this website are processed in Jamaican Dollars (JMD). Payment is due before a package is released for delivery unless credit terms have been specifically arranged. We accept Visa and Mastercard credit and debit cards, Lynk, and account credits. Card payments are secured with 3-D Secure (Visa Secure / Mastercard ID Check).

An order summary showing the charges for each package is displayed before you complete a payment, and an emailed receipt with the transaction reference is sent to you once the payment succeeds. Late payment fees may apply to overdue accounts, and packages left uncollected may be dealt with in accordance with the Jamaican customs and warehousing regulations.

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of information as outlined in our Privacy Policy.

11. Modification of Terms

SkyBox Courier reserves the right to modify these terms at any time. Users will be notified of significant changes via email or through our website. Continued use of our services after modifications constitutes acceptance of the updated terms.

12. Contact Information

For questions about these Terms of Service, please contact us at: